Please read the following terms and conditions for engaging with Estuari's digital content.

By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time. The term "Estuari" or "us" or "we" refers to the owner of the website, Estuari, ABN: 31 921 552 149. The term "you" refers to the user or viewer of our website.

The use of this website is subject to important disclaimers, limitations of liability and indemnities.

Copyright

Unless otherwise indicated, all information contained in this web site is copyright © Estuari. All rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner's permission.

You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission.

You must not link to this site from a site or in a manner which disparages the reputation of Estuari, its related bodies corporate, suppliers or advertisers.

For permission to use text information or photographs from this web site in a manner other than that stated above, please contact Estuari.

If you have any questions about this web site, or if you find any errors, please contact us.

Restrictions and limitations of liability

Estuari does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

Estuari does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other sites that are not maintained by Estuari. Estuari is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Estuari of the sites. Estuari makes no representations whatsoever about any other website which you may access through this one.

Disclaimer

The material in this site could include technical inaccuracies or typographical errors. Estuari may make changes or improvements at any time.

Information on the Estuari website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that Estuari is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.

General terms

Donations to Estuari may be subject to the terms and conditions of a third party financial services provider, such as PayPal. Please refer to the terms and conditions provided on the donation page hosted and operated by PayPal. 

Conditions relating to the use of appeal funds will be identified in the relevant appeal details online or by contacting us on collaborate@estuari.org, and will also appear on your tax receipt.

Disputes and refunds

All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly and confirm that notice in writing or by email at collaborate@estuari.org as soon as possible so that we can resolve your query quickly. Any issues should be directed to Estuari in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Feedback and complaints handling procedure

Estuari welcomes feedback and attends to all complaints promptly. Please email safeguarding@estuari.org to discuss such concerns.

Privacy

For details regarding the use of your personal information, please refer to our Privacy Policy at www.estuari.org/governance. When you provide us with your email address or mobile phone number, you opt in to receive electronic communications in respect of news, promotions, and updates on the status of returns and refunds. You can opt out of receiving electronic communications by changing your preferences through the link included in each communication. If you opt out, you will still receive certain service emails from us, such as update emails relating to purchases.

Governing law

These Terms are governed by the laws of New South Wales and both parties hereby submit to the non-exclusive jurisdiction of the courts of New South Wales.

The purpose of Estuari social media is to achieve several objectives:

• To share information on Estuari programs.
• Share information and updates on program activities, emergencies or disasters in Australia and internationally.
• Promote ways for people to get involved with Estuari and/or its partners its activities.
• Provide support and resources to communities.

On our social media account, including but not limited to YouTube, Instagram, LinkedIn, TikTok, BlueSky and X (Twitter), we welcome you to engage with our content. Our team typically monitors social media pages during business hours AEST Mondays to Fridays only. Outside those hours and on public holidays, Estuari posts may be automatically generated however will not be moderated until the following business day.

By interacting with our social media, we ask that you are respectful of all users and refrain from personal attacks on others.

Estuari will endeavour to remove any comments which:

• May cause offence to other users
• Contain information that is false or misleading
• Are racist, sexist, or discriminatory in any way
• Breach someone else’s confidentiality, privacy or security
• Are defamatory, abusive, offensive, unlawful, violent, threatening, use profanities, or vilify others including Estuari or our partners
• Advertise or offer to sell any goods or services, contain spam or any other unsolicited commercial message
• Infringe on the intellectual property right of others
• Contain links to external sources that may be deemed unsafe

To assist with the moderation of content, and mitigate against the potential violation of these guidelines, Estuari reserves the right to turn off commenting on any post temporarily or permanently, including outside of business hours.

Users with multiple, recurring offenses may be blocked from contributing to Estuari social media profiles and may be reported to the social media platform or other authorities without notice.

Estuari take no responsibility for comments from followers, and they do not reflect the opinions of the organisation, its employees or affiliates.

Estuari reserves the right to update or change these guidelines at any time and will review the guidelines periodically.